FAQ
If you are looking for info on shipping and returns, please see Shipping & Returns. Otherwise, please see common questions about my shop below!
Feel free to ask me any other questions at my Contact page or by email at shop@nyxaurelia.art.
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Can you sign my print/playmat/etc.?
I’m happy to do a signature! Let me know in your order notes in your cart before checkout.
Prints are generally signed on the bottom right or left corner of the image in metallic or white pen, depending on what I think fits. If you order a bordered print, I can also sign and title at the bottom border with pencil (please specifically request this). Playmats will depend on the artwork.
Feel free to write in if you want a specific placement.
Borderless vs Bordered Prints? Which should I get?
Bordered prints include a white paper border around the edge of the artwork which is meant to protect it from damage, make it easier to handle, and provide whitespace for easier matting and framing.
However, most of my artwork is dark, and the white borders can look very harsh. If you are not putting it under a mat, borderless prints can look much better. On my lighter artwork, white borders can work well though.
Ultimately it’s up to your preference - it's just something I can offer since I print them myself at home. (My prints mostly come out of my printer with borders, and then I trim them off for borderless prints.)
Prints with borders are only available in my online shop. At conventions, I only carry borderless prints.
Many of my prints have non-standard sizes. If you want to avoid getting a custom size frame, you can instead ask a framer to cut a custom mat to fit a standard size frame. Or, you may float mount or mount to board.
How do you ship prints? Rolled or flat?
Large prints are loosely rolled with protective paper and shipped in a tall box. Small prints will ship flat in a rigid mailer. If small prints are ordered with large prints, they may be rolled together or sent separately depending on the size of your order.
All prints are individually protected in clear archival sleeves or wrapped with glassine paper. Prints are shipped without any additional matting or backing unless specifically stated in the description. Please be careful not to crush or cut them while unwrapping!
Will there be watermarks like in the pictures?
For prints, the watermark is for digital display only and will not be on the final printed image. The back side will feature my mark. Playmats and other items are as pictured.
There's a print in your online store that I don't see at your convention table.
There's a small chance I might be carrying a couple of them around with me at conventions. Please feel free to ask if I have it!
Do you do canvases, metal prints, etc.?
My new large canvas wallscrolls are now available if you are looking for a statement piece! Feel free to request an existing artwork to be added to the collection.
If you would like to custom order something different like a canvas print, metal print or banner of any of my artwork, please let me know with the details, and I'll see if I can make it a special order.
Do you have sales and discounts?
My Patreon members get exclusive discounts for my online shop as thanks for their support. At conventions, I often have special deals in-person. I may have retired items that are on discount at the Archive Sale section as I rotate in my new artwork. I do not otherwise hold seasonal or holiday sales.
I saw your art for sale on another site. Is it legit?
My official shops (this Shop website, my Gumroad, and Patreon) are currently the only places where my artwork may be purchased individually, whether as prints, playmats, wallpapers, or other item. **I do not sell on Amazon, Etsy, or other marketplace. Any listings featuring my art on these websites are fake - please do support such sellers.**
My artwork may appear in projects such as books, games, or other media that I contributed to officially by commission work or licensing. In those instances, the makers of these projects may have related official products featuring my artwork.
Shops which sell my artwork without an existing [book, game, or other media] project with me are fake. Especially anyone selling my original "ITERATION" artwork or fan art on art-focused products such as prints & wall art, playmats, tarot, art books, card proxies, etc.
If you see someone is stealing my art, please let me know at my general contact so I can check. Thank you!