FAQ

If you are looking for info on shipping and returns, please see Shipping & Returns. Otherwise, please see common questions about my shop below!

Feel free to ask me any other questions at my Contact page or by email at shop@nyxaurelia.art.

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Can you sign my print/playmat?

I’m happy to do a signature! Let me know in your order notes in your cart before checkout.

Prints are signed on the bottom right or left corner of the image in metallic or white pen depending on what I think fits. If you order a bordered print, I can also sign and title at the bottom border with pencil (please write if you would like this specifically).

Borderless vs Bordered Prints? Which should I get?

Bordered prints include a white paper border around the edge of the artwork and is meant to protect it from damage, make it easier to handle, and provide whitespace for matting and framing.

However, most of my artwork is dark, and the white borders can be distracting. If you are not putting it under a mat, borderless prints can look much better. On my lighter artwork, white borders can look quite nice though.

Ultimately it’s up to your preference - it's just something I can offer since I print them myself at home. Please note I only carry borderless prints at conventions, and prints with borders are only available in my online shop.

Many of my prints have non-standard sizes. If you want to avoid get a custom size frame, you can instead ask a framer to cut a custom mat to fit a standard size frame.

How do you ship prints? Rolled or flat?

Small prints and items will ship flat in a rigid mailer. Large prints are loosely rolled with protective paper and shipped in a tall box (square tube). If small prints are ordered with large prints, they may be rolled together depending on the size of your order.

All prints are individually protected in clear archival sleeves or wrapped with glassine paper. Prints are shipped without any additional matting or backing unless specifically stated in the description. Please be careful not to crush or cut them while unwrapping!

Will there be watermarks like in the pictures?

The watermark is for digital display only and will not be on the final printed image. The back side will feature my mark.

There's a print in your online store that I don't see at your convention table.

There are a few prints that I might only offer online. That being said, I might be carrying a couple of them around with me at conventions. If you find me at a con and see something on my online store that you want, please feel free to ask if I have it!

Do you do wallscrolls, canvases, metal prints, etc.?

Wallscrolls and framed large prints are in my future plans. But for now, if you would like a large custom size print or something different like a metal print or banner, please let me know and I'll see if I can make it a special order.

Do you have sales and discounts?

I don't hold seasonal or holiday sales online, because I want you to buy what you love when it feels right for you.

My Patreon members get ongoing discounts up to 20% off as a thank-you for supporting my work. If you'd like to help me keep creating, join my Patreon here!

I saw your art for sale on another site. Is it legit?

My official shops (this Shop website, my Gumroad, and Patreon) are the only places where my artwork may be purchased individually, whether as prints, playmats, wallpapers, or other item. **I do not sell on Amazon, Etsy, or other marketplace. Any listings featuring my art on these websites are fake and unauthorized.**

My artwork may appear in projects such as books, games, or other media that I contributed to officially by commission work or licensing. In those instances, the makers of these projects may have related official products featuring the work I contributed.

Shops which sell my artwork without an existing [book, game, or other media] project with me are fake. Especially anyone selling my original work or fan art on art-focused products such as prints & wall art, playmats, tarot, art books, etc.

If you see someone is stealing my art, please let me know at my general contact so I can check. Thank you!